Anderson Scottish Tours ("the Company," "we," or "us")are committed to protecting the privacy and security of our customers (“you,” “passenger(s),” or “booking holder”) and their personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services (“tour,” “shore excursion,” or “airport transfer”). By using our services, you consent to the practices described in this policy.

GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and protecting the rights of individuals regarding the processing of their personal data. If you are a resident of the European Economic Area (EEA) or accessing our services from the EEA, please note that we process your personal data based on legitimate interests, contractual necessity, or your consent, as applicable. We ensure that appropriate technical and organisational measures are in place to safeguard your personal information and that any third-party service providers we engage comply with the GDPR requirements. You have the right to access, rectify, erase, restrict processing, object to processing, and portability of your personal data. To exercise these rights or for any inquiries or complaints regarding our GDPR compliance, please contact us by clicking here.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact information: Such as your name, email address, telephone number, and mailing address.

• Booking information: Including details of tours, shore excursions, or airport transfers you book with us.

• Payment information: When you make a booking or purchase a service, we may collect payment card details or other financial information. Please note that we do not store your payment card information on our servers. It is securely processed and handled by trusted payment service providers.

• Communication information: Any information you provide when contacting us, participating in surveys, or subscribing to our newsletters or marketing materials.

• Technical nformation: Such as your IP address, browser type, device information, and operating system, which may be collected automatically when you visit our website or use our services.

2. Use of Information

We may use the collected information for the following purposes:

• To process and manage bookings, reservations, and payments.

• To communicate with you regarding your inquiries, bookings, or customer service requests.

• To provide you with the requested services, including tours, shore excursions, and airport transfers.

• To send you marketing communications, special offers, or newsletters if you have opted in to receive such information.

• To improve our services, customise your experience, and enhance our website functionality.

• To comply with legal obligations, prevent fraudulent activities, and protect our rights and interests.

3. Information Sharing

We may share your personal information with the following parties, solely for the purposes described in this privacy policy:

• Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as tour guides, transportation providers, payment processors, and marketing agencies. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain its confidentiality.

• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request.

4. Data Security

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding the personal information we hold about you, including the right to access, update, correct, or delete your information. You may also have the right to object to the processing of your information or request the restriction of its processing. To exercise these rights or to make any inquiries regarding your personal data, please contact us by clicking here.

6. External Links

Our website may contain links to external sites or services that are not operated by us. We have no control over the content or practices of these external websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or store personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under 18, we will promptly delete such information from our records.

8. Use of Customer Images for Marketing

We may capture photographs or videos of our customers during their participation in our services. By using our services, you grant us the right to use these images for marketing and promotional purposes, including but not limited to our website, social media channels, brochures, and other marketing materials. This allows us to showcase the experiences and highlight the quality of our services. If you prefer that your images, not be used for marketing purposes, please inform our staff or contact us by clicking here and we will make reasonable efforts to accommodate your request.

9. In-Vehicle Recording

We prioritise the privacy and security of our staff and customers. As part of our commitment to safety and operational efficiency, our vehicles are equipped with fitted dash cams for the purpose of recording in-vehicle activities. These dash cams are configured to capture video footage without sound.

9.1 Purpose of In-Vehicle Recording: The primary purpose of in-vehicle recording is to enhance safety, monitor vehicle usage, and protect the interests of the company. Recorded footage may be used for the following purposes:

• Accident investigation and reconstruction

• Driver behaviour monitoring and training

• Theft prevention and security

• Compliance with legal and regulatory requirements

• Protection of company assets

9.2 Scope of Recording: The fitted dash cams installed in our vehicles are programmed to capture video footage from both, forward facing and within the vehicle cabin. These recordings do not include audio, and are solely intended for internal use by the company. The recordings are not accessible, unless required by law or authorised by the company for specific purposes outlined in this policy.

9.3 Data Retention: Recorded footage is stored securely and retained for a limited period, as necessary for the purposes stated in this policy or as required by applicable laws and regulations. After the retention period expires, the recorded footage is securely deleted or anonymized to protect the privacy of individuals.

9.4 Access to Recorded Footage: Access to recorded footage is restricted to authorised staff who have a legitimate need to view or use the footage for approved purposes. All requests for access to recorded footage must be documented and approved by the company in accordance with applicable procedures.

9.5 Privacy Rights: We respect the privacy rights of individuals and are committed to complying with applicable data protection laws and regulations. If you have any questions or concerns about the use of fitted dash cams or the handling of recorded footage, please contact us by clicking here or via email to info@andersonscottishtours.com

 10. Updates to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

This policy was last updated: April 2024